Frequently Asked Questions

Everything you need to know about shopping with Collins.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

At Collins, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.